"This is an excellent topic that I would like to hear the responses on. At my facility, I have instructed my staff to obviously use discretion and try to maintain control of the scene. They have also been advised to say "Are you…"
"What type of facility do you operate? Could you track the number of hours your staff spends in training? Group in-services, individual review, re-certifications.....How about tracking the number of hours your facility is open compared to the number…"