Swim school owners and swimming instructors are familiar with the parent who wants his/her child to progress faster. She pushes the child to do things before he is ready. The child gets frustrated. The instructor gets frustrated. The parent is frustrated.
What to do?
Ask the parent if she is a swimmer. To get the answer, you wouldn't ask like that, however. You might ask this way: M'am, let's talk about Johnny's progress. If you were in the middle of the deep end of the pool right now, would you be comfortable? She looks dismayed and says no.
Now you know: Mother cannot swim: Mother does not understand the process of learning to swim. This is why she is pushing her son.
You say, "Johnny is doing really well. He's made very good progress since he began. When he learned to walk, did you push him to run before he was stable on his feet?" Mother says no, of course not. You say, "In the same way, we cannot ask him to learn faster than he's learning. Nothing is missing from his process. By the way, do you have a deadline you're concerned with....?"
Parents who have a misguided approach to kids' lessons are in pain. They would rather be informed. You can help -- and it's your job to help. We start kids' lessons by educating parents before Day 1. If they understand, they make Johnny's lessons easier on Johnny and on our swim school. And, they make Instructor's outlook toward Johnny and Mother much more positive.
Then: ask if Mother would feel safer if she knew how to be at ease in the middle of the deep end. "Yes, but..." (she will say). Now you have an opportunity to register another client. AND you have an opportunity to make her family safer.
1. Enlist parents' help in Johnny's LTS process by educating them.
2. Discover the swimming ability of the family so that you can help all members who aren't safe yet.